VCA Animal Hospitals is part of the Mars Veterinary Health family of brands and is committed to the Mars Petcare purpose—A Better World for Pets™. VCA respects and is committed to protecting your privacy. This Privacy Statement describes the privacy practices of VCA and the veterinary hospitals owned, operated, or managed by us.Last Updated November 1, 2021
Mars has been proudly family owned for over 100 years. It’s this independence that gives us the gift of freedom to think in generations, not quarters, so we can invest in the long-term future of our business, our people, our consumers and the planet — all guided by our enduring Principles. We believe the world we want tomorrow starts with how we do business today.Our Data Privacy Principles:
This Privacy Statement provides you with information about how we collect, use, and share Personal Data at Mars, Incorporated and its family of companies, which includes subsidiaries and affiliates (collectively, “Mars,” “we,” “us” or “our”), through our websites, products, mobile applications, or other sites that display this Privacy Statement (collectively, the “Sites”). This Privacy Statement will also apply to information gathered from you in person, through our products, and at any of our retail and / or veterinary hospitals (also, the “Sites”) and when you apply for a job at Mars.
How can you contact us?
We are committed to working with you to promptly responding to any questions or concerns you may have.
If you have a general question, want to contact the global privacy team and/or Mars Data Protection Officer, please click here. If you have a request regarding your data and would like to exercise your rights under applicable law, please click here. If you are a resident of California and wish to exercise your right to ask that we do not sell your personal data please click here. You may also make a request by calling 1-844-316-5985, or by contacting a specific Mars entity with whom you have a relationship, including:
To print this Privacy Statement, please click here.
This Privacy Statement applies to Personal Data collected or processed by Mars, Incorporated and its family of companies. The Privacy Statement applies if we collect Personal Data in-person, through our websites, mobile applications, email, veterinary hospitals, social media and other sites that display this Privacy Statement (the “Sites”). Your Personal Data includes information or a combination of information that could directly or indirectly be used to identify you (“Personal Data”). This includes identifiers like a name, ID number, location data, online identifier or to factors about physical, physiological, genetic, mental, economic, cultural or social identity. Please note, the definition of Personal Data can vary by region. If we collect information that is considered Personal Data in your region, we will treat it as such in accordance with this Privacy Statement and applicable local law.
Please read this Privacy Statement carefully to understand our policies and practices for your Personal Data. This Privacy Statement may change from time to time. We will tell you about material changes by posting a notice on our home page for a reasonable period of time and changing the “Last Updated” date. Please check back for updates.
We follow country and state data protection laws and we cooperate with data protection authorities.
If you are in a jurisdiction that recognizes the concept of a “data controller” or similar, the data controller is:
We may collect or process various categories of Personal Data. The following categories of Personal Data are followed by information about their source(s), purpose(s), and disclosure(s).
We may collect information from various sources, including contact lists, demographic information originally collected from other companies of the Mars family, and personal data legally obtained from other third parties, which may be combined with other information that we collect for the purposes described below.
We collect the following specific pieces of Personal Data:
Information we collect about your pet – like your pet’s species, breed, birthday, or treatment history – is not considered Personal Data.
We may use your Personal Data for various legitimate purposes including:
What are the lawful bases on which we may process your Personal Data?
When you apply for a position with the Mars family of companies, we will process your Personal Data as described here, in compliance with applicable data protection laws. Mars respects your privacy and will treat your Personal Data as a job applicant as confidential. We will use and share your Personal Data as described in this Privacy Statement, and also as described below as it relates to you as a job applicant.
Personal Data we collect about you as a job applicant
When you apply for a job at Mars, we ask you to provide Personal Data to evaluate your application. You may also choose to provide additional Personal Data (for example, information about hobbies and social preferences). All information is provided on a voluntarily basis and you choose what Personal Data you want to provide. Please note, if you choose not to provide requested Personal Data, our ability to consider you for a position may be limited.
Information from other third parties
We may also get information about you from public sources or third parties. For example, to verify information in your application or conduct background screenings through a third party, as allowed by applicable law. If you choose, you may provide us with Personal Data on third party sites like LinkedIn, if applicable in your market. If you choose to authorize Mars to access this Personal Data, you agree that Mars may collect, store and use this information in accordance with this Privacy Statement.How Mars uses your Personal Data as a job applicant
Mars will use your Personal Data to process your application, including for the below purposes.
Profiling and automated decision-making
Mars may also process your Personal Data for data and statistical analysis. To comply with legal requirements or for Mars’ legitimate interests, we may deploy global-level recruiting analysis and diversity monitoring, with your consent and where permitted by applicable law. You have the right not to have a decision made about you that is based solely on automated processing, including profiling if that decision produces legal effects about you or significantly affects you. Mars does not, as part of its recruitment process, make solely automated decisions about candidates.
With whom will Mars share your Personal Data as a job applicant?
Your Personal Data will be shared among Mars entities in the Mars family and only with those Mars associates who really need it to perform their tasks and duties, and to third parties with a legitimate business need.Third parties specific to job applicants include recruitment agencies, consultants, background service providers and attorneys. These service providers may change depending on the Mars entity that employs you and may change over time. We always seek to ensure that third parties handling Personal Data do so in a manner consistent with this Privacy Statement and in accordance with applicable law.
If you no longer want us to use your contact information to promote Mars’ or third parties’ products or services, please reach out to us using the contact information provided above.
If we send you a promotional email, you may also unsubscribe at the bottom of the email to opt out of future promotional emails. In some instances, we may request your consent before sending you promotional emails. By declining to provide consent, you will not receive certain emails from us.
Even if you choose not to receive promotional emails, you may still receive emails that facilitate, complete or confirm a commercial transaction that you have already agreed to enter with us. These include communications about your pet’s health, appointment reminders, completion of your registration, correction of user data, password reset requests, transaction confirmations, shipping notices, and other communications essential to your transactions with us.
We may also offer text/SMS messaging to you. In some circumstances, we might require you to opt-in to receive text messages from us. At any time, you may opt-out of receiving particular text messages from us (other than text appointment reminders) by texting STOP in response to any text message.
Unless expressly noted, all text messaging services are offered without charge to you. Message, data rates and other charges may apply. You are liable for any mobile phone charges incurred (usage, subscription, etc.) as a result of using any of our products or services. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages.
What about children’s privacy?
Most of our websites are designed and intended for adults. Where one of our websites is intended for a younger audience, we get consent from a parent or guardian in accordance with local law.
For more information, please read the Mars Marketing Code. If you learn that a child has, in violation of this policy, registered for email newsletters, or otherwise provided their Personal Data, please report it to us using the contact information provided at the top of this policy. If we become aware that an underage user has provided Personal Data without parental permission, we will terminate that account and delete all Personal Data provided by that user to the extent feasible.
What else do you need to know?
Where is your information stored and processed?
Personal Data we collect or receive may be stored and processed in the United States or any other country where we or our service providers have facilities.
The servers and databases storing Personal Data may be located outside the country from which you accessed the Site and in a country that does not have the same privacy laws as your country of residence. The Personal Data you provide us may be sent abroad in accordance with legal requirements. We will collect, process and use Personal Data only in accordance with this Privacy Statement.
How long do we store your Personal Data?
We retain and store your Personal Data only for as long as we have a legitimate business purpose and in accordance with our data retention policies.
What about Personal Data that is publicly available (such as in chat rooms, message boards, or other interactive forums)?
We may share or transfer your Personal Data in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or part of our assets. Your Personal Data may be shared following the completion of such transaction and/or during the assessment processing pending transfer (subject to confidentiality requirements). If transferred, your Personal Data will remain subject to this Privacy Statement or a policy that, at a minimum, protects your privacy to an equal degree as this Privacy Statement unless you otherwise consent.
How do we safeguard your Personal Data?
We maintain (and require our service providers to maintain) appropriate organizational and technical measures to protect the security of your Personal Data. If you have any questions on the security measures we use, you may contact us using the contact information provided at the top of this Privacy Statement.
We recommend that you also take additional measures to protect your Personal Data. For example, install up-to-date anti-virus software, close browsers after use, keep confidential your login credentials and passwords, and regularly update software and apps to ensure you have the latest security features.
International Transfer of Personal Data
If you choose to provide us with Personal Data, we may transfer that Personal Data to our affiliates and subsidiaries or to other third parties, in accordance with local law. We may also transfer your Personal Data across borders, from your country or jurisdiction to other countries or jurisdictions in accordance with legal requirements. Mars primarily uses European Union Commission Standard Contractual Clauses for data transfers from the European Union, the EEA, the UK and Switzerland to countries outside the EEA (including the UK). For transfers between other jurisdictions, Mars may rely on other legal mechanisms for international transfer, as appropriate under the relevant law.
Depending on your residence, the rights available to you may differ in some respects. Mars will respond to any rights request in accordance with local legal regulations.
If you wish to make a request related to any of the rights set forth below, please reach out to us using the contact information provided above.
Right of access
You may have the right to get confirmation about whether or not your Personal Data is being processed. If so, you may have the right to access the Personal Data and other information, such as the purposes, the categories of Personal Data, the recipients (or categories of recipients) to whom the Personal Data have been or will be disclosed, for particular recipients in third countries or international organisations, where possible, the predicted period that the Personal Data will be stored, or, if not possible, the criteria used to determine that period, your rights, etc.
Where feasible and permitted by law, we will provide a copy of the Personal Data we are processing. For any further copies, we may charge a reasonable fee based on administrative costs. If you make the request by electronic means, and unless otherwise requested, the information shall be provided in electronic form.
Right to rectification.
You may have the right to rectify or complete your Personal Data if inaccurate or incomplete.
Right to erasure (‘right to be forgotten’)
You may have the right to the erasure of your Personal Data in certain circumstances. For examples, see below
This right shall not apply to the extent that processing is necessary for the below purposes.
Right to restriction of processing
You may have the right to restrict the processing for the below reasons.
Right to data portability
You may have the right to receive the Personal Data that you have given us, in a structured, commonly used and machine-readable format. You have the right to send that Personal Data to another controller, if the processing is based on consent pursuant or on a contract and is carried out by automated means.
Right to object
You may have the right to object, on grounds relating to your particular situation, to processing of your Personal Data which is based on our legitimate purposes. In particular, you may have the right to object to your Personal Data being combined across the Mars family on the basis of our legitimate interest. We will stop processing the Personal Data unless we have compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims. If Personal Data is processed for direct marketing purposes, including profiling, you may object at any time.
Automated individual decision-making, including profiling
You may have the right not to be subject to a decision based solely on automated processing, including profiling, except under certain exceptions under local law.
Right to withdraw consent
Where the processing of Personal Data is based on your consent, you may have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
Right to anonymity
You may also have a right to request anonymity. This means that your Personal Data would not be collected or processed. If you choose to exercise this right, we may not be able to provide you with your requested goods or services.
Right to lodge a complaint with a supervisory authority
You may have the right to lodge a complaint with a supervisory authority.
Right to opt-out of the sale of your Personal Data
You may have the right to “opt out” of the sale of your Personal Data to third parties (or, for consumers who are under 16 years old, the right not to have their Personal Data sold absent their, or their parent’s, opt-in). To exercise this right, you may submit a request using the form provided above and/or the “Do Not Sell My Personal Information” link above
Right to Non-Discrimination
You may have the right to non-discrimination, to receive equal service and pricing from a business, even after exercising your rights.
Shine the Light Disclosure
California law allows California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please put “Shine the Light” in the ”Request Details” portion of your request on the form above or in the subject line, if submitted by e-mail.
Note that there are restrictions on the number of times you can exercise some of these rights. You may designate an authorized agent to make a request on your behalf. The agent must provide proof of your authorization. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.
We may need to verify your request before completing it. For example, we may ask you to confirm data points we already have about you. We will only use Personal Data provided in a request to verify the requestor’s identity or authority.
We may offer various financial incentives from time to time. The terms of the financial incentive will be provided at the time you sign up for the financial incentive. You may withdraw from any of the financial incentives. In calculating these offers, we consider the expenses related to the offer and the value of your data.
How We Respond to Do-Not-Track Disclosures
We make best efforts to action browser settings requesting that we do not track your personal data, subject to technical limitations; we may not be able to respond to all user settings or signals.
Changes to this Privacy Statement
We will only use your Personal Data in the manner described in this Privacy Statement. If we decide to use your Personal Data in a manner that is different from that stated at the time it was collected, you will be given notice. If there is any conflict between the English version of our Privacy Statement and a translated version, the English version controls.